Jobs opening
Travel Experience Manager
December 1 2023
Qualifications :
- 2-3 years experience in Tourism Industry is a must
- Good at English in both of verbal and written is a must
- Be creative & passionate on planning a trip around Thailand
- Be a team leader, accurate, adaptable to change and service minded
- Be enthusiastic, passionate and self-motivated team member
- Able to work well under pressure to meet deadline commitments
- Able to handle immediate situations & find an appropriate solution quickly
- Not only work hard, but also work smart to get things done
- Self-driven but highly collaborative
- Be open-minded is our DNA
Job Responsibilities :
- Lead or participate in Travel projects
- Maintain up-to-date knowledge of various travel destinations, including popular attractions, local customs, culture, and relevant travel regulations
- Collaborate with various suppliers such as airlines, hotels, transportation companies, and local tour operators to coordinate and book travel arrangements
- Collect and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience
- Manage escalated customer cases that require additional attention due to their complexity or sensitivity. You will work closely with other teams or departments within the organization to find appropriate solutions and ensure customer satisfaction.
- Lead and collaborate with a team to develop and implement strategies for delivering exceptional service and define service standards, provide training and guidance, and implement customer service technologies to enhance efficiency and effectiveness.
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